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Privacy and Cookies

iSQL-Viewer respects your privacy. All information you give us is held with the utmost care and security.

Please take time to review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this Privacy Policy would we share your information with any third party.

Our use of personal data is in accordance with the Data Protection Act 2018 (GDPR).

How we use your information

If you’re visiting our websites, using our products and services, working with any of our teams, at events or applying for a role with us, this privacy notice sets out what data we collect, and how we use it. It also describes your rights regarding our use of your data.

We collect common types of personal information, such as: name, job title, company, industry, postal address, email address, phone number, and your computer’s IP address.

We will use the personal information provided to us to:

  • Process orders submitted by you
  • Identify the iSQL-Viewer ‘certified partner’ that is best placed to support your software purchase if you cannot purchase directly from us;
  • Customize the service we provide to you
  • Administrate or otherwise carry out our obligations in relation to any agreement you have with us
  • Verify your identity (e.g. if you participate in any promotions administered by us)
  • Anticipate and resolve any problems with any goods or services supplied to you
  • Carry out market research and surveys
  • Send you our newsletter, where this is requested by you
  • Track your engagement with us, including through our website, articles and newsletters
  • Understand how you use our products and services
  • Contact you by telephone and send you follow-up communications relating to your use of software downloaded from our website
  • Send you information about our other products and services
  • Process your application if you apply for a role with us
  • Work with you at events

This privacy notice tells you what to expect when iSQL-Viewer collects personal information. It contains more information about:

Visiting our websites

When you visit one of our websites, we collect standard internet log information and details of visitor behavior patterns, including through the use of third-party analytics services (such as Google Analytics). We do this to understand how people are using our websites, to manage their operation and to diagnose any problems. We retain these logs for up to three months.

We also use third-party services to help us identify visitors to our website to improve the way we offer our products and services.

We rely on the lawful basis of legitimate interests to process this data.

Our website search is powered by Google. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either iSQL-Viewer or any third party.

How we use cookies

Your web browser allows you to control whether cookies can be stored by our websites. However, disabling cookies will prevent certain parts of our websites from working correctly. Your web browser’s documentation has more information on controlling cookie behavior.

We use cookies on our websites to:

  • Maintain your active session
  • Store your preferences
  • Track the success of our marketing and advertising campaigns
  • Analyze the way people use our websites
  • Gather data on how our websites are performing

Information sent to us when you use our products

Our products send usage and fault reporting information to us. We use this to:

  • Measure how many people are using the different versions of our products, and the different features within them
  • Understand the environments in which our products are used (for example, the operating system version, SQL Server version, the amount of system memory and screen resolutions)
  • Measure the success of our sales and marketing operations
  • Guide product development decisions and improve our products
  • Assist you in your evaluation, purchasing, and renewal of our products
  • Compare your usage of our products against the licenses you’ve purchased

We use your basic environment and high-level usage data in conjunction with your records in our marketing and CRM systems. Your use of individual features is submitted anonymously and is not linked to your identity.

Some of our products allow you to submit error reports if something goes wrong. These contain logs and other diagnostic data, and you can choose to include your contact details and any additional information you think may be useful. Our support and development teams use this data to improve our products.

If you choose not to include diagnostic data with an error report, an anonymous record of the type of error which occurred will be sent. This allows us to measure how many of our customers experience errors and prioritise our focus for product development.

Automatically-sent usage reporting data is processed on the basis of our legitimate interests. If you choose to submit error reports, we rely on your consent to process this data. You can withdraw your consent at any time, by emailing [email protected]